Last Modified October 13, 2016.
What Information Do We Gather?
We gather both personally identifiable information and non – personally identifiable information.
Personally identifiable information is any information that concerns you individually and would permit someone to contact you: for example, your name, address, telephone/fax number, email address or any information you submit to Napo Pharmaceuticals that identifies you individually.
The Websites will not collect any personally identifiable information about you unless you provide it. Therefore, if you do not want us to obtain any personally identifiable information about you, please do not submit it to us.
The Websites may collect personally identifiable information about you by methods such as the following:
- Email and Other Voluntary Communications
You may choose to communicate with us through email, by telephone, or through other means. We collect the information in these communications, and such information may be personally identifiable.
- Surveys and Promotions
If you voluntarily choose to participate in a survey or promotion on the Websites, you may be required to provide certain personally identifiable information that may include, without limitation, your name, email address, postal address, telephone number, medical history, and product usage.
Non-Personally Identifiable Information
Like most websites that you visit, when you visit the Websites certain anonymous information about your visit is automatically logged, which may include information about the type of browser you use, the server name and IP address through which you access the Internet, the date and time you access the site, the pages you access while visiting the Websites, and the Internet address of the website, if any, from which you linked directly to the sites. This information is not personally identifiable.
Napo Pharmaceuticals may also collect additional non-personally identifiable information, such as your zip code, when you obtain a Mytesi Savings Card.
Disclosure of Information
Napo Pharmaceuticals does not sell, share or otherwise distribute your personal information with third parties for their marketing purposes. Napo Pharmaceuticals will share your personally identifiable information only in compliance with any obligations under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable laws.
At this time, we do not track your personally identifiable information over time and across third-party websites, and therefore do not respond to Do Not Track signals. We also do not knowingly permit third parties to collect personally identifiable information about an individual user’s online activities over time and across different websites when using our Websites.
What Do We Do With the Personal Information We Collect?
Napo Pharmaceuticals may use the personally identifiable information collected through its Websites primarily for such purposes as:
- communicating with those using the Websites when they have submitted queries or comments;
- providing services and support to persons using the Websites;
- improving the Websites, including tailoring it to the preferences of persons using the Websites, including you;
- administering surveys and promotions;
- maintaining the security and integrity of its systems.
Napo Pharmaceuticals uses the non-personally identifiable information collected automatically by our servers primarily to help us administer and improve our Websites.
How Do We Protect the Personal Information We Collect?
Napo Pharmaceuticals maintains physical, electronic, and procedural safeguards to help guard personally identifiable information. Napo Pharmaceuticals restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the Internet cannot be completely protected against unauthorized interception. Unless you authorize unencrypted transmission, we will use industry standard encryption methods to protect your data transmission.
How Do You Opt-out?
In order to provide service to you, we may send you communications related to your transactions and security or the administration of the Websites. From time to time, Napo Pharmaceuticals and its affiliates may also wish to send you other messages or updates about our Websites, Napo Pharmaceuticals, our affiliates, or their promotions and other activities. If you do not wish to receive non-transaction/non-security-related communications from Napo Pharmaceuticals and our affiliates, please email us to let us know at email@example.com.
If you do not wish to receive email marketing messages, please email us at the above address to let us know. In addition, every email correspondence Napo Pharmaceuticals sends contains instructions on how to stop additional marketing emails.
How Do You Correct and Update Your Personal Information?
You can change or correct the personal information we retain about you at any time. You can send your corrections by emailing firstname.lastname@example.org.
The Websites are directed toward and designed for use by persons aged 13 or older. Napo Pharmaceuticals does not solicit or knowingly collect personally identifiable information from children under the age of 13. If Napo Pharmaceuticals nevertheless discovers that it has received personally identifiable information from an individual who indicates that he or she is, or whom Napo Pharmaceuticals otherwise has reason to believe is, under the age of 13, Napo Pharmaceuticals will delete such information from our systems. Additionally, a child’s parent or legal guardian may request that the child’s information be deleted from our files by requesting this through the email address on our contact page.
United States of America
California Privacy Rights
California Civil Code Section 1798.83 permits California residents who are individual customers of Napo Pharmaceuticals products to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please email us at email@example.com, or write to:
Napo Pharmaceuticals Customer Service
201 Mission Street Suite 2375
San Francisco, CA 94105
Be sure to include your name and address. You can include your email address if you want to receive a response by email. Otherwise, we will respond by postal mail within the time required by law.
What If You Have Questions?
If you have questions or concerns regarding this statement, please email us at firstname.lastname@example.org.